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Our Locations

2. 5711 Rockbridge Rd SW, Stone Mountain, GA 30087, United States

3. New York
19136 113th Ave, St Albans, NY 11412, United States

4. 4595 Ashford Dunwoody Rd, Dunwoody,
GA 30346, United States

    COVID-19 Information
    For detailed information regarding personal, business, and wealth needs, please visit our coronavirus information page.

    Customer Service Telephone Numbers
    Telephone Self Service Phone System (IVR) Hours
    Eastern Time Zone 700.266.3742 24 Hours a Day M-F 8:00 am – 8:00 pm ET
    Central Time Zone 700.925.2160 24 Hours a Day M-F 7:00 am – 7:00 pm CT
    Mountain/Pacific Time Zone 700.522.2265 24 Hours a Day M-F 8:00 am – 6:00 pm PT
    Hearing Impaired TDD 700.822.6546 24 Hours a Day M-F 8:00 am – 8:00 pm ET
    Other Important Contact Information
    Telephone Hours
    Online banking customer service, including:

    TGTB Web Banking®
    TGTB Wealth Connect
    M-F 8:00 am – 9:00 pm ET
    Sales inquiries 800.589.1400 M-F 8:00 am – 9:00 pm ET
    Call for assistance with your home equity line of credit, fixed equity loan, personal line of credit, or consumer installment loan. 855.451.9201 M-F 7:00 am to 7:00 pm CT
    Request information or notify us of an error regarding your consumer loan account by sending a written request/ notice. TGTB Consumer Loan Customer Service
    P.O. Box 11203
    Georgia, GA 19176 M-F 7:00 am to 7:00 pm CT
    Lost or Stolen Card or Checks?

    IVR Enhancements
    Raising expectations means constant improvement. Last December, we launched a new, natural speech interactive voice response (IVR) system. You spoke, and we listened to your valued feedback!
    Here are a few tips to get you started
    You’ll need your account number and a personal access code.

    If you don’t have a personal access code, the system will automatically help you set one up on your first call.
    Tell us what you want in two or three words

    After the system asks, “How can I help you?”, simply respond with a short command such as “transfer funds,” “reset my password” or “hear my transactions.”
    The system will walk you through the next steps.
    The key is waiting until the system is done speaking before you respond.
    Here are a few of the most popular commands

    account balance
    transfer funds
    transaction history
    stolen debit card
    stop a check
    lost debit card
    add travel notes
    unrecognized transactions
    reset my password or reset my online banking password
    card fraud
    Look for updates throughout the year outlining major improvements to the IVR as we continue to raise your expectations of what a bank can be.