We Are Here To Help Fill Free

COVID-19 Information
For detailed information regarding personal, business, and wealth needs, please visit our coronavirus information page.

Customer Service Telephone Numbers
Telephone Self Service Phone System (IVR) Hours
Eastern Time Zone 700.266.3742 24 Hours a Day M-F 8:00 am – 8:00 pm ET
Central Time Zone 700.925.2160 24 Hours a Day M-F 7:00 am – 7:00 pm CT
Mountain/Pacific Time Zone 700.522.2265 24 Hours a Day M-F 8:00 am – 6:00 pm PT
Hearing Impaired TDD 700.822.6546 24 Hours a Day M-F 8:00 am – 8:00 pm ET
Other Important Contact Information
Telephone Hours
Online banking customer service, including:

TGTB Web Banking®
TGTB Wealth Connect
888.444.9876
M-F 8:00 am – 9:00 pm ET
Sales inquiries 800.589.1400 M-F 8:00 am – 9:00 pm ET
Call for assistance with your home equity line of credit, fixed equity loan, personal line of credit, or consumer installment loan. 855.451.9201 M-F 7:00 am to 7:00 pm CT
Request information or notify us of an error regarding your consumer loan account by sending a written request/ notice. TGTB Consumer Loan Customer Service
P.O. Box 11203
Georgia, GA 19176 M-F 7:00 am to 7:00 pm CT
Lost or Stolen Card or Checks?

IVR Enhancements
Raising expectations means constant improvement. Last December, we launched a new, natural speech interactive voice response (IVR) system. You spoke, and we listened to your valued feedback!
Here are a few tips to get you started
You’ll need your account number and a personal access code.

If you don’t have a personal access code, the system will automatically help you set one up on your first call.
Tell us what you want in two or three words

After the system asks, “How can I help you?”, simply respond with a short command such as “transfer funds,” “reset my password” or “hear my transactions.”
The system will walk you through the next steps.
The key is waiting until the system is done speaking before you respond.
Here are a few of the most popular commands

account balance
transfer funds
transaction history
stolen debit card
stop a check
lost debit card
add travel notes
unrecognized transactions
reset my password or reset my online banking password
card fraud
Look for updates throughout the year outlining major improvements to the IVR as we continue to raise your expectations of what a bank can be.